How Can We Help?

Solution:

• Make sure you're using the correct email address
• Try resetting your password using the "Forgot Password" link
• Clear your browser cache and cookies, then try again
• Try using a different browser or incognito/private mode
• Check that you're not being redirected to a 404 page (contact us if this happens)

Solution:

• Click "Sign In" from the homepage
• Click "Forgot Password" on the login page
• Enter your email address
• Check your email for a password reset link (check spam folder)
• Follow the link to create a new password

Solution:

• Make sure you have a stable internet connection
• Ensure all required fields are filled out
• Try refreshing the page and logging the symptom again
• Check that you're logged in (you may have been logged out)

Solution:

• Verify that the patient has completed their registration
• Check that the patient has accepted your invitation
• Ensure you have the correct permissions to view this patient
• Try refreshing the page
• Contact support if the issue persists

Solution:

• Try using a different browser (Chrome, Safari, or Firefox)
• Make sure your browser is up to date
• Clear your browser cache and data
• Ensure you have a stable internet connection
• Try accessing from a desktop computer if the issue persists

Solution:

• Check your spam or junk folder
• Add hello@traceback.health to your email contacts
• Verify your email address is correct in your profile settings
• Check your notification preferences in settings

Answer:

Yes! TraceBack uses industry-leading security practices to protect your health information. We are HIPAA, GDPR, and APP compliant. All data is encrypted in transit and at rest.